Weluf Terms of Use

This summary is here to make reading easier. It does not replace the full terms below.

• Weluf is a work tool for freight forwarding and logistics professionals: sailing-schedule search, requests for quote and chat with agencies, customer management, pricebooks and quotes.

• We are a platform, not a party to your deals. We are not a forwarder, a carrier or a customs broker. Every deal is made directly between you and the other side.

• Sailing schedules are shown as received from the shipping lines. Verify every critical date with the source before you act.

• AI features prepare drafts. They can be wrong, and you are responsible for checking every output before you use or send it.

• Your content stays yours. You give us a limited license to use it only to run the service.

• Subscriptions renew automatically until you cancel. Cancellation takes effect at the end of the paid period, and there are no refunds for unused periods.

• The Service is provided as is, with no warranty of any kind. If we are nevertheless held liable, compensation will not exceed the subscription fees you paid in the last 12 months and will not cover indirect damage.

• A "usage report" is not a tax invoice.

• These terms are governed by Israeli law.

1.1. These terms (the "Terms") govern the use of the Weluf service, the weluf.com website, the Weluf mobile apps and any related service, email or interface (together, the "Service").

1.2. The Service is operated by A.WELUF B 2 B PLATFORM LTD, company number 517389458, 6 Pninat HaYam, Israel ("Weluf", "we" or the "Operator"). Contact details are in section 23.

1.3. By using the Service, registering for it or ticking the acceptance box, you agree to these Terms and to the Privacy Policy, which forms part of them. If you do not agree, do not use the Service.

1.4. The Service is for business use only, by adults (18 and over) acting in the course of their work. Anyone who accepts on behalf of an organization represents that they are authorized to bind it, and these Terms apply to the organization and to everyone acting on its behalf.

1.5. Definitions:

• "Portal": an organizational account in the Service (for example, a forwarding office).

• "Portal manager": the user who opened the portal or who received management rights from it, and who manages its users, plan and payment.

• "Portal user": a user added by the portal manager.

• "End customer": a customer of a portal, invited by the portal to correspond with it in the customers module.

• "Agency": a freight forwarder, customs broker, carrier or other logistics provider that responds to requests or appears in the agency directory, whether it has an account or responds through a link.

• "User content": anything a user enters, uploads or sends: messages, files, requests, quotes, pricebooks, customer and supplier details, ratings and comments.

• "Weluf staff": the Operator and anyone it authorizes to operate the Service, including system administrators.

• "User": anyone who uses the Service in any of the roles above.

2.1. Weluf provides technology: display of information, work-management tools and communication between users. Weluf is not an international forwarder, a carrier, a customs broker, an agent or a guarantor of any forwarding, transport, storage, customs clearance or insurance service.

2.2. Weluf is not a party to any quote, booking, contract, payment or dispute between users, between a portal and its customers, or between a user and an agency. Every such engagement is direct between the parties and at their responsibility. Use of the Service does not create any agency, partnership or employment relationship with Weluf.

2.3. Weluf does not verify the identity, licensing, insurance or reliability of agencies, customers or suppliers, and does not check the accuracy of quotes, documents or correspondence. You must check for yourself whom you engage with and on what terms.

3.1. Sailing-schedule search. The search engine shows sailing, closing, documentation and arrival dates taken from the "daily" files that shipping lines send by email. We have no direct connection to the carriers' systems. Data is shown as written in the source file, and times are shown as the port time stated in the file, with no time-zone conversion. A field missing from the source stays empty, and we do not fill it in by guessing. The "Sources" page (weluf.com/sources) shows, for each carrier, the ingestion status and the latest data date. The information is for orientation only and is not an authoritative record; the shipping line's publication prevails. Errors, delays and gaps may occur, and every critical date must be verified with the shipping line, the port or the agency before acting.

3.2. Requests for quote (RFQ), chat and the agency directory. A user can send a request for quote to agencies, receive quotes, chat, exchange files and confirm execution. An agency can respond through an account or through a personal link sent to it. The agency directory includes business details collected from public sources or provided by the agency. An agency may ask to update or remove its details by contacting us under section 23, and we will act on removal within a reasonable time. Weluf may send agencies in the directory emails about the Service. Every such email contains an unsubscribe link, and clicking it blocks the address from further emails from Weluf. An unsubscribed address is added back only at its owner's request.

3.3. The customers module. A portal can invite its end customers by link or code, correspond with them, send them quotes and documents and manage their details. An end customer sees only what the portal that invited them shares with them. A portal may block an end customer or an end customer's email address. The block applies only in the portal that imposed it: it stops correspondence and emails between that portal and that customer, and does not affect the customer's relationships with other portals or their use of the Service with them.

3.4. Pricebooks, quotes, suppliers and operations. A portal can manage a pricebook with tags, conditions and validity; build quotes for customers; manage suppliers (carriers, customs brokers and other suppliers) and purchase costs; and hand an approved deal over to operations. The prices, costs and terms belong to the portal, and Weluf does not check their accuracy, their commercial soundness or their compliance with law.

3.5. Files and documents. You can upload files (documents, images and videos), attach them to messages and generate documents (for example a quote, an execution confirmation or an Excel file). Access to files is given through signed, time-limited links. A document the Service generates is based on the data entered, and you must check it before sending.

3.6. Ratings, reviews and comments. Users can rate agencies and write reviews about them, subject to the rules in section 9.

3.7. App, notifications and emails. The Service is also available in a mobile app and sends operational notifications and emails (for example about a new message, a quote or billing status). Emails and notifications are a technology aid and do not replace the source or your own checks.

3.8. Features in testing. Features marked "in testing", "beta" or "coming soon" are offered for trial, may change or be discontinued, and are not subject to any availability commitment.

4.1. Registration. Access to the Service requires registration and approval. You must provide accurate details and keep them up to date.

4.2. The portal manager is responsible for the portal: for choosing the plan and paying, for the users they add and remove, for the permissions they give them, and for the end customers they invite. The number of users is limited to the plan's quota.

4.3. Single session. Each user may have one active session; signing in from a new device disconnects the previous one. Sharing sign-in credentials or letting another person use the account is prohibited.

4.4. Security. You are responsible for keeping your sign-in credentials confidential, for enabling two-factor authentication where required, and for notifying us immediately of any suspected unauthorized use. You are responsible for actions taken in your account until such notice.

4.5. Weluf staff. For operations, support, security, abuse prevention, billing and legal compliance, Weluf staff may access portal data, including message content and files. Such access is limited to those purposes and is handled in accordance with the Privacy Policy.

5.1. The features. The Service includes features based on artificial intelligence models, among them:

• (a) AI quote: a draft quote assembled from the portal's previous quotes, its pricebook and its agreed rates, with a source shown for each line.

• (b) File-based pricebook builder: extraction of pricebook rows, customers and tags from quote files the user uploads, for the user's approval.

• (c) SKY, the site assistant: answers to questions about using the Service and about account status.

• (d) Translation of messages and text on request.

• (e) Rulings on appeals against reviews (section 9).

• (f) Automatic classification and ingestion of daily files and public information about shipping lines.

5.2. AI output is a draft. Artificial intelligence models can make mistakes, omit information or produce inaccurate wording. You are responsible for checking every output before you approve, save, send or rely on it. The Service does not send or issue an AI quote without an action by you. Where there is not enough information, the draft is meant to state what is missing rather than fill it in by guessing, but this is not guaranteed.

5.3. Not advice. SKY's answers and other AI output are not legal, customs, tax, insurance or other professional advice.

5.4. Providers and data. These features run through external model providers (currently Anthropic, PBC; and for certain features, at the Operator's choice, OpenAI), which process data outside Israel. What is and is not sent to a provider is set out in the Privacy Policy. Under the providers' commercial terms, they may not train models on content sent to them. One portal's data is not used for another portal's outputs.

5.5. What you upload. By uploading files to the pricebook builder, or sending text for translation or to SKY, you represent that you are entitled to process the information in them, including your customers' details, for that purpose.

5.6. Quotas. Use of AI features is subject to quotas: by plan, by purchase, per portal and per user, as well as an overall usage ceiling that protects the Service. When a quota runs out, the feature stops until it renews or until a purchase, and the rest of the Service keeps working. A failed call is not counted.

5.7. You may not use the AI features to bypass quotas, to extract their instructions or mechanism, to produce unlawful or misleading content, or to upload information you are not entitled to process.

6.1. Lawful and fair use. You undertake to use the Service in accordance with the law, including customs, export, trade and privacy laws, and with these Terms.

6.2. You may not:

• (a) scrape, mine or collect information from the Service by automated means, or access it other than through the interface we provide;

• (b) copy, sell, republish or distribute the sailing-schedule database or the agency directory, in whole or in substantial part;

• (c) share sign-in credentials, rent out access or bypass plan quotas (users, sessions, AI);

• (d) send spam, marketing messages without consent, or mass requests to agencies that are not tied to a genuine request;

• (e) enter false or misleading information, impersonate a person or organization, or present a quote you do not intend to honor;

• (f) upload unlawful, threatening, harassing, defamatory, racist or infringing content, or malicious code;

• (g) circumvent security measures, test for vulnerabilities without written permission, reverse engineer or overload the system;

• (h) access, or attempt to access, another portal's data;

• (i) use the Service to develop a competing service;

• (j) harm the Service, other users or Weluf, or help anyone else do any of the above.

6.3. Breach. In case of a breach we may remove content, restrict features, or suspend or close an account, in accordance with section 16.

7.1. Ownership stays with you. The content you upload remains yours (or belongs to whoever gave it to you).

7.2. The license you give us. To run the Service, you grant Weluf a non-exclusive, worldwide, royalty-free license, limited to that purpose, to store, back up, process, display, transmit to the recipients you choose, translate, and process through AI providers when you use a feature that calls for it. The license ends when the content is deleted from the Service, except for copies in backups until they are rotated, and what has already been delivered to recipients.

7.3. Who sees what. A message, quote or file you send reaches the recipients you chose, and they can save, copy and forward it. A published review is visible to other users. The "share" action (WhatsApp, email, copy, download) takes content out of the Service, and from that moment it is subject to the external service's terms and to your responsibility.

7.4. You are responsible for your content and represent that you have the rights and consents it requires, including the consent of your customers, suppliers and contacts whose details you enter.

7.5. Customer details and personal data you manage. With respect to end-customer, supplier and contact details that a portal enters and manages, the portal is the controller of the data, and Weluf processes it on the portal's behalf and under its instructions, as set out in the Privacy Policy.

7.6. We do not review content in advance, but we may (and are not obliged to) review, restrict or remove content that breaches these Terms or the law, or following a demand by a competent authority or a notice under section 9.6.

7.7. Feedback. We may use suggestions and feedback you give us about the Service without any obligation to you.

8.1. Sailing-schedule data originates from the shipping lines, and all rights in it belong to them. We show merged data with the source stated, and we do not make the carriers' source files available for download.

8.2. A carrier that does not wish its data to be shown may contact us under section 23, and we will stop ingesting from it.

8.3. We have no control over the availability of an external source. A source that is unavailable or delayed will be marked as such on the Sources page.

9.1. Rules. A review must reflect a genuine experience from a business interaction with the agency. You may not write a false review, a review of yourself or of a competitor in disguise, a review in return for a benefit, or a review containing personal information, defamation, threats or offensive content.

9.2. Responsibility for a review lies with its author. Weluf does not adopt the content of reviews.

9.3. Appeal. An agency that has been reviewed may appeal the review with reasons. The author of the review is notified and given an opportunity to respond.

9.4. Ruling. The appeal is decided on the basis of the reasons, the author's response and the rules in section 9.1. The ruling may be made with the assistance of an AI system, and has one of two outcomes: the review stays or is deleted. Both parties are notified of the ruling.

9.5. The Operator's authority. At any stage, and regardless of any appeal, Weluf staff may re-examine a review, hide or remove a review or comment that breaches the rules or the law, or keep a review that does not. A party who believes a ruling was wrong may contact us under section 23 and ask for a human review.

9.6. Notice and removal. Anyone who believes content on the Service harms them or infringes their rights (for example copyright or privacy) may contact us under section 23 with details of the content and the reasons. We will review the notice and act within a reasonable time.

10.1. Plans. The Service is offered in plans (currently: trial, basic and extended) on a monthly or annual billing cycle. The price, quotas (for example the number of users) and contents of each plan are shown on the plans page and on the purchase screen, and form part of these Terms.

10.2. Trial period and first charge. A new portal receives a trial for the period and with the quotas shown on the plans page (currently 21 days). If you chose a paid plan, the first charge is made when you enter the payment method, and the first subscription period includes the remaining trial days plus one billing period (a month or a year); the next charge is made at its end. A first charge that is not approved during the trial does not end the trial. If you did not choose a plan or did not enter a payment method, access stops at the end of the trial until you choose one and pay. A trial is given once per portal, and upgrading a plan does not grant another trial.

10.3. Automatic renewal. A paid subscription renews automatically at the end of each billing period, for the same period and at the price in effect at that time, and the saved payment method is charged, until you cancel.

10.4. Upgrade. An upgrade to a higher plan takes effect immediately. At that time you are charged the prorated difference between the plans for the rest of the current period, and in later periods the price of the new plan.

10.5. Downgrade. A move to a lower plan takes effect at the end of the current billing period; until then the existing plan remains. If at the time of the change the portal has more users than the new plan allows, the portal manager will be required to remove users down to the quota. A downgrade does not entitle you to a refund or credit.

10.6. Cancellation. The portal manager may cancel the subscription at any time on the billing screen. Cancellation takes effect at the end of the paid billing period, and full access is kept until then. Cancelling before a payment method is entered prevents any charge; a charge already made is not refunded. Cancellation does not erase an outstanding debt. A cancellation can be withdrawn before the end of the period.

10.7. Retention offer. When you cancel, we may offer a discount to continue: on a monthly subscription, 15% off the next two monthly charges; on an annual subscription, 5% off the next annual charge. Accepting the offer withdraws the cancellation. The offer is at our discretion, is not an entitlement, and cannot be exchanged for cash or transferred.

10.8. No refunds and no credits. Amounts paid are not refunded, in whole or in part, and do not give rise to a credit balance for future use, including for an unused period, non-use of the Service, cancellation mid-period, a downgrade, or unused quotas (including AI quotas).

10.9. Price changes. We may change prices and plan contents. A price change applies only to future charges, from the first billing period that begins after 30 days' advance notice has been given to you, and not to a period already paid. If you do not agree to the change, you may cancel before it applies.

10.10. AI purchases. AI add-ons, for example an AI-quote subscription, an additional quote pack or a pricebook-builder round, are sold separately from the plan and are charged to the same payment method, through the payment provider. The price, quantity and validity period are shown at the time of purchase. Unless stated otherwise there: monthly quotas and additional packs reset at the end of the billing period and do not accumulate; an add-on requires an active subscription; cancelling an add-on takes effect at the end of the period; and unused quotas are not refunded and cannot be exchanged for cash.

10.11. Currency, exchange rate and VAT. The price list is in US dollars. You can choose a billing currency (shekel, euro or dollar), and the amount is calculated at the representative exchange rate on the billing date. VAT is added to all prices, plans and AI add-ons (section 10.10) alike, for customers in Israel, at the rate in effect on the billing date.

10.12. Payment method. Payment is processed by the payment provider Tranzila. Card details are captured by the payment provider and are not stored by us; we keep only a token that allows charging, and partial identifying details. You authorize us to charge the saved payment method for all amounts under these Terms.

10.13. Failed charge. If a charge fails, the portal is blocked for new sends and searches until payment is settled; history and documents stay open for viewing. We will send reminders and an option to update the payment method, and may retry the charge. If the debt is not settled, we may close the portal in accordance with sections 13 and 16.

10.14. A "usage report" is not a tax invoice. The "usage report" or "billing summary" in the system is a usage summary only. The accounting document (tax invoice/receipt) is issued separately, through the payment provider.

10.15. Nothing in this section derogates from any right granted by law that cannot be contracted out of, to the extent it applies.

10.16. Disputed charge. If a charge that was made is disputed or reversed with the card company, the subscription is cancelled immediately and access to the portal is blocked, without derogating from our right to collect the amount. Resuming the service is conditional on settling the payment. For any question about a charge, please contact us before contacting the card company.

11.1. Agencies, customers and suppliers are independent parties. Their quotes, terms, documents and conduct are their responsibility.

11.2. Infrastructure providers. The Service runs through external providers, including hosting, database and storage services, sign-in (Google, Microsoft), email delivery, payment processing (Tranzila), AI models, and campaign measurement on the marketing pages (Meta). The list and details are in the Privacy Policy.

11.3. External links and services. A link to an external service, or an action that sends content to it, is subject to that service's terms, and we are not responsible for it.

12.1. The use of personal information is subject to the Privacy Policy, which forms an integral part of these Terms. Privacy inquiries and exercising rights: weluf@weluf.com.

12.2. You confirm that the Operator may compile statistics and run control processes on the information found on the site, in order to improve the Service and streamline its operation, subject to the Privacy Policy.

13.1. Data is kept for as long as the portal is active.

13.2. When a portal is closed, including due to cancellation or non-payment, access is blocked, and user content (messages, files, documents and pricebooks) will be deleted or minimized at the end of the retention period set in the Privacy Policy. We recommend keeping copies of anything important to you before closure.

13.3. Billing and payment records are kept for the period the law requires. Aggregate, non-identifying usage data is kept for statistics and operations.

13.4. Backup copies are kept for a short rolling period and are deleted as they are rotated.

13.5. Files uploaded to the pricebook builder are deleted when the scan ends, as set out in the Privacy Policy.

13.6. Account deletion. A user may delete their own account in Settings, under "Security & password" (explained on the weluf.com/account/delete page). Deletion removes the account, the name and email, portal access and signed-in devices. Content created within the portal (issued quotes and execution confirmations, messages, customers, pricebook, files and billing) belongs to the portal and stays with it. The last manager of a portal that has other users hands management over to another user in the same step.

14.1. The Service, its code, design, structure, trademarks and Weluf's original content belong to the Operator and are protected by law. We grant you a personal, limited, non-exclusive, non-transferable right to use the Service under these Terms for the duration of the subscription. No other right is transferred by these Terms.

14.2. You may not copy, duplicate, modify, distribute or make commercial use of the Service or any part of it without written permission.

15.1. The Service is provided without a service-level commitment (SLA). There may be maintenance downtime, failures, or disconnection of an external source, and we will strive to restore the Service within a reasonable time.

15.2. We may change, add or discontinue features. Discontinuing a material feature of a paid plan will be accompanied by reasonable advance notice.

16.1. By you. You may stop using the Service at any time, and cancel a subscription under section 10.6.

16.2. By us. We may restrict, suspend or close an account or portal for breach of these Terms, non-payment, suspected abuse, fraud or a security threat, or where the law or a competent authority requires it. Where reasonable and where it does not compromise security or an investigation, we will give advance notice and allow you to remedy.

16.3. What closure means. Closing a portal also blocks access for its portal users and end customers. Closure due to breach does not entitle you to a refund.

16.4. Sections that by their nature are meant to survive termination will continue to apply, including sections 7, 13, 14 and 17 through 20.

17.1. The Service, every part of it, the information in it, the documents it generates and AI output are provided "AS IS" and "AS AVAILABLE". Weluf gives no warranty, representation or undertaking of any kind, express or implied, including as to accuracy, completeness, timeliness, reliability, availability, continuity, security, freedom from faults, errors or viruses, preservation of data, business outcome or fitness for any purpose.

17.2. A freshness marker or data date indicates a point in time only and does not guarantee that the data is correct.

17.3. Use of the Service and of any information or output in it is at your sole risk. You must verify every figure with the source before acting on it.

18.1. No compensation for indirect damage. Weluf, its shareholders, directors, employees and anyone acting on its behalf shall not be liable for indirect, consequential, special or punitive damage, on any ground (contract, tort, statute or otherwise), even if advised of the possibility of such damage, including loss of profit or revenue, loss of data, loss of business opportunity, harm to reputation, a missed closing deadline, delay, loss of or damage to cargo, fines, storage or demurrage charges and customs damages, whether caused by use of or inability to use the Service, reliance on information, a document or AI output, a fault or a breach, or by any act or omission of a user, agency, customer, supplier, shipping line or infrastructure provider.

18.2. Maximum compensation. Weluf's total liability to you, for all grounds and events combined, is limited to the amount of subscription fees you actually paid Weluf in the 12 months preceding the event giving rise to the claimed liability. This is the maximum compensation you are entitled to in any case.

18.3. When the limitation does not apply. The limitations in this section do not apply where the law forbids limiting liability, including damage caused by Weluf's willful misconduct or fraud.

You undertake to indemnify Weluf for any damage, loss, expense or third-party claim (including reasonable attorneys' fees) arising from content you uploaded, from a breach of these Terms or the law by you or anyone acting on your behalf, or from your engagement with a user, agency, customer or supplier. Weluf will notify you of such a claim within a reasonable time and allow you to defend against it.

20.1. Talk to us first. Before going to court, we ask that you contact us under section 23 with a description of the dispute, and we will try to resolve it within 30 days. This does not prevent urgent relief.

20.2. These Terms and the use of the Service are governed exclusively by the laws of the State of Israel.

20.3. Exclusive jurisdiction over any dispute lies with the competent courts of the Tel Aviv-Yafo district.

21.1. We may update these Terms. The updated text will be published on this page with a date and version.

21.2. A material change will be brought to your attention in advance, and portal managers will be asked to accept the new text at their next sign-in. A material change will not apply retroactively to a period already paid.

21.3. A non-material change (for example wording, correction of an error, or a change that expands your rights) takes effect on publication. Continued use after a change takes effect constitutes acceptance of it. If you do not agree, you may stop using the Service and cancel under section 10.6.

22.1. Entire agreement. These Terms, the Privacy Policy and the terms shown at the time of purchase are the entire agreement between you and Weluf regarding the Service.

22.2. Language. The Hebrew text is binding; a translation into another language is for convenience only.

22.3. Severability. A provision found void or unenforceable will be interpreted to the fullest extent possible, and the remaining Terms stay in force.

22.4. Waiver. Refraining from or delaying the exercise of a right is not a waiver of it.

22.5. Assignment. You may not assign your rights under these Terms without our written consent. We may assign them as part of a merger, acquisition or transfer of business, with notice to you.

22.6. Force majeure. We are not liable for delay or failure caused by circumstances beyond our reasonable control, including a failure at an infrastructure provider, war, hostile action, or power and communications outages.

22.7. Notices. Notices to you will be sent to the email registered in the account or shown in the Service, and are deemed received at the time of sending or display.

22.8. Wording. Words in the masculine or singular also apply to all genders and to the plural, and vice versa.

For any inquiry, including a removal request, an appeal for human review, a notice of infringing content or a dispute:

• Operator: A.WELUF B 2 B PLATFORM LTD, company number 517389458

• Email: weluf@weluf.com (support, inquiries about these Terms, privacy and exercising rights, general inquiries and shipping lines)

• Phone: +972 52-844-1301

• Postal address: 6 Pninat HaYam, Israel

By ticking the box I declare that: (a) I have read and understood the Terms of Use and the Privacy Policy; (b) I agree to them; (c) I understand that Weluf is a platform and is not a party to any engagement between me and agencies, customers or suppliers, that the Service, the information and AI output are provided as is and without any warranty, that the maximum compensation from Weluf is limited to the subscription fees I paid in the 12 months before the event, and that I must verify every critical figure with the source; (d) I am authorized to enter into these Terms on my own behalf or on behalf of the organization I represent.